If for any reason you are not happy with your purchase simply return the goods, unworn, in their original condition and packaging. Please inform Galio of your intention to return goods in writing by email quoting your order number within 14 days of delivery. Items returned by post need to be sent via Royal Mail tracked delivery service.

Refunds will be made using the same method as the original payment within 7 days of receiving the item.

Any goods that have been specially commissioned, customised or personalised to order cannot be returned.

• SILVER PLATED PIECES:

  Clean with a soft cloth or with a non-abrasive silver cleaner.

• GOLD PLATED PIECES:

  Clean with a soft cotton cloth, damped with warm water and mild soap in case the piece is very dirty.

• LEATHER:

  Clean leather parts with mild soap or an unscented and colorant free moisturising cream.

• RESINS:

  Use a soft cloth to enhance the brightness of the beads.

• CRYSTALS AND GLASS:

  Use a soft, slightly damp clot