Returns Policy


Gifts bought in-store: In the unlikely event that a gift purchased at Galio isn’t quite right we will exchange the item or issue a credit note to the value of that item as long as it is returned within a period of 30 days and has not been worn.

This does not affect your statutory rights.

If you purchase an item for yourself in-store then change your mind, we may at our discretion offer an exchange as long as the item has not been worn. 


Anything purchased online may be returned for a full refund or exchange within 14 days of purchase. Please contact us immediately by email if you are not happy with an item you have purchased online.


Any goods that have been specially commissioned, customised or personalised to order cannot be returned.

You are responsible for arranging and paying for the return using a service that allows for the item to be tracked and insured in transit.

Items should be returned unworn in their original packaging. Your refund will be generated once the item is returned and checked.

Galio reserves the right to charge a refurbishment fee if the item shows evidence of wear.

The contract between us:

We must receive payment for the whole price of the goods before we can accept your order.


Once we have received your payment, we will confirm your order via the email you have provided us. However this is not an Order Acceptance from Galio. Acceptance only takes place on the dispatch of the products you have ordered.


Unless we notify you that we do not accept your order, or you have cancelled your order in accordance with our online cancellation policy above, our acceptance of your order brings into existence a legally binding contract between us.


Cancellation by us:

We reserve the right to cancel the contract between you and us if:

We are unable to obtain authorisation for payment.

We do not deliver to your area.

We have insufficient stock to deliver the goods you have ordered, or they do not satisfy our quality control standards.

If one or more of the items you ordered was listed at an incorrect price due to human or typographical error, or an error in the pricing information received from our suppliers.


If we cancel your contract we will notify you by email or by telephone, and will re-credit your account with any sum deducted by us from your credit card within 14 days of your order. We will not be obliged to offer additional compensation for disappointment suffered.

In-store Deposits

All deposits placed against orders or bespoke commissions are non-refundable, a credit note may be issued at the management’s discretion.

Items that develop faults

Goods purchased at Galio are guaranteed for two years against manufacturing defects. Branded items are covered in accordance to the manufacturer’s warranty.


If an item develops a fault in this time, it will be repaired or replaced as quickly as possible.

By law you are entitled to a refund if an item develops a fault in the first 30 days of ownership, because of the nature of the product we would always prefer to replace or repair the item for you. If you're outside the 30-day right to reject, we would always repair or replace any faulty goods. 


This does not cover damage caused by inappropriate treatment of goods – inappropriate signs of wear. violent shock, obvious knocks or drops.

Privacy Policy

Galio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Galio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.




What we collect

We may collect the following information:

  1. name and job title

  2. contact information including email address

  3. demographic information such as postcode, preferences and interests

  4. other information relevant to customer surveys and/or offers



What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. We may use the information to improve our products and services. 

  2. Internal record keeping

  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  

  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.




We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 



Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.



Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

  3. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.